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  Aggregated  FAQ  Spec Sheet Data module  Cannot load pag...
 Re: Cannot load page #1
 
 5/17/2007 7:22:02 AM
User is offlineirannacw
4 posts


Re: Cannot load page #1

I think the only reason is , in preferences you have not set the Temporary folder Path properly. Go to Menu

File-Preferences

Try this   C:\Documents and Settings\ [ur winodws login name] \windows\temp

Iranna

 10/19/2007 3:41:40 PM
User is offlinefba_sen57
73 posts
www.shell.com


Re: Cannot load page #1

In our site, this was so common when the temporary path is not set. It happen to different users as each user has their own intools.ini file store in their C:\Program Files\INtools\

In our case where the users are connected to INtools server via a citrix connection, we have to create the user profiles and have the same preferences set at the administration -> Preferences and set the path globally. Copy the intools.ini from the source user to the individual folder so that each will have the temp path set globally.

 10/29/2007 2:06:01 AM
User is offlinefba_sen57
73 posts
www.shell.com


Re: Cannot load page #1

I have a couple of this similar problem over the years and have a solution to it. Our company is using INtools version 6 still so there might be different for SPI-7.

The reason why the blank page is generated is due to missing record in either pressure, flow, relief_valve, control_valve, level_instrument, analyzer and temperature tables as opposed to pd_general table. In order to find out which table then your tag number process function can tell. If it is level then there is no record in level_instrument table. This will require to insert the missing record into this table. The record will be inserted from the pd_general.

Normally, I will run the sql below to get the cmpnt_id of the tag number eg level ie the tag that having problem with specification sheet.

select * from component where cmpnt_name like '%LT%123%';

then use the cmpnt_id (say xxxxx) to just double check if there are missing record from pd_general and level_instrument table.

select * from pd_general where cmpnt_id = xxxxx;

select * from level_instrument where cmpnt_id = xxxxx;

If confirm there are missing records from level_instrument then run the insert statement. Normally there will be a record in pd_general.

------------------

alter table level_instrument disable all triggers;

Insert into LEVEL_INSTRUMENT (PROJ_ID, SITE_ID, PLANT_ID, AREA_ID, UNIT_ID, CHG_NUM, USER_NAME, CHG_STATUS, CHG_DATE, CMPNT_ID, PD_STAT, REV_ID, DWG_ID, CASE_ID, ENG_PROJ_ID, ENG_REF_ID) SELECT PROJ_ID, SITE_ID, PLANT_ID, AREA_ID, UNIT_ID, CHG_NUM, USER_NAME, CHG_STATUS, CHG_DATE, CMPNT_ID, 'R', 0, 0, 0, ENG_PROJ_ID, ENG_REF_ID FROM COMPONENT where PROC_FUNC_ID = 2 and not exists (select 'x' from LEVEL_INSTRUMENT where LEVEL_INSTRUMENT.CMPNT_ID=COMPONENT.CMPNT_ID  ) and COMPONENT.CMPNT_ID>0;

alter table LEVEL_INSTRUMENT enable all triggers;

------------

Different process function will have its own PROC_FUNC_ID which you can refer the process_function table. So you need to feed this as necessary.

Hope that helps in case you encounter this problem in future again.

 1/6/2010 4:27:01 PM
User is offlinebcassani
1 posts


Re: Cannot load page #1

If you're using Citrix this may apply,

I rereshed my INI file and that did the trick.
This issue sometimes deals with a few different things here:

User Rights,

INI File,

User Profile has become corrupt,

For some reason my INI file that Intools looks to had become corrupted and so I refreshed that with a backup copy and was running fine!

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